Troy F asked:
Recently at work we had a customer use a pre-paid credit card to purchase about $300 of product. The card was manually entered into the system, which it was also accepted and charged. We have the persons name and signature, but they are disputing the use of the card and the $300 they spent. The company sees this as my fault and has taken corrective action on me and is planning to take the money out of my paycheck? Is that legal?
Gabriel
Recently at work we had a customer use a pre-paid credit card to purchase about $300 of product. The card was manually entered into the system, which it was also accepted and charged. We have the persons name and signature, but they are disputing the use of the card and the $300 they spent. The company sees this as my fault and has taken corrective action on me and is planning to take the money out of my paycheck? Is that legal?
Gabriel
Jeanne
Did you take an imprint of the card since you entered it manually? If you didn’t do that you can’t prove you had the card at time of payment.
Basically, if you failed to follow procedure your company can do whatever they want. If you followed all procedures and have the signature and the imprint I can’t see how they could possibly reprimand you.
Comment by Judge and Jury — August 17, 2010 @ 5:20 pm
Holly
If you ALLOW yourself to be defrauded, it is you, not the rest of the world that takes the hit if you are not able to recover from the person who has defrauded you.
You use the term paycheck and that brings up the question of employer policy. Employers are not obliged in general to absorb your losses. They may have a policy to absorb it if you have meticulously followed company policies. It used to be that low end workers always had a manager accept all credit risk on behalf of the company. The decision to accept or not the risk was the manager’s.
If a company requires that you accept credit cards presented under certain conditions, and those have been met, the employer may be the loser. It is hard to guess how a court would decide in a given case.
Comment by donfletcheryh — August 20, 2010 @ 12:24 am
Clifford
You are in a tight spot here. If they take the money out of your paycheck, then you need to demand that they show you that the company was chargebacked for that 300 and get some physical proof of this. If they refuse to, then sue them and report them to the district attorney for fraud. This will probably make them mad and they will fire you for “insubordination” Thats when you sue them for illegally firing you and “cha-ching” you bring home the big bucks.
Other option is you sit there and let them take your money while they “profit” from the ordeal. (thats right because they are going to get the full 300 now and not the $290.49 that VISA was going to put into their account for the order or the profit they made off the sale (300 dollars of product cost them 150$ or around there)
Oh i should also state that i once had a business selling on ebay and someone once used a stolen credit card to buy something from me. I got a notice, but visa never took the money from my account so make sure that the company really did lose money first.
Comment by peilthetraveler — August 22, 2010 @ 4:50 am